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BUY FROM US
Customer Assurance
Here at Value Merchandise we
place a high value on excellent Customer Service. Our Sales team knows and
understands that communicating with you and getting your orders out in a timely
manner is important. We work very hard to meet your specific shipping
dates. All orders are carefully picked, checked and shrink-wrapped
on pallets to secure your shipment during transit. These steps help avoid
extra costs, increase efficiencies and reduce damages.
ORDER REQUIREMENTS
Our Minimum Order requirement is $1,500.00 and we do not sell directly to consumers. We sell in bulk wholesale quantities only. Prices are given in piece quantity and must be ordered in full cases only. All prices are quoted FOB our warehouse, which is located in Plymouth, MN
Payment terms, after credit approval, are Net 30 days. (Our credit department will determine eligibility for open terms. A new customer profile, along with bank and trade references will be required in order to establish open terms).
FREIGHT OPTIONS
VMI works with a wide range of trucking and transportation companies throughout the country to provide you with best possible shipping rates. Depending on where your order is shipping to, we may use a local or over the road common carrier trucking company. If you have a preferred trucking company, just let us know.
If your order has special requirements, please notify us ahead of time. Shipping to a residence, lift gates, a call before delivery or inside delivery in most cases incur an additional charge. Shipments with a residential destination could be subject to a fuel surcharge and extra charges. Customers should also check with their municipality on laws prohibiting trucks on residential streets.
Any overage, delay or refused shipment charges incurred from the trucking company are the sole responsibility of the customer. Upon receipt of merchandise, customer must count cases. Any damages or shortages must be noted on the trucker's delivery receipt for a claim.
VMI reserves the right to charge a 25%
restocking fee on any pulled and staged order that is canceled and a 35% fee if
order is canceled
after routing. Any refused orders the chargeback will be 50% plus any outbound
and inbound freight charges.
No returns will be accepted without prior authorization.
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