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Customer Assurance

Here at Value Merchandise, we are very proud of our reputation for outstanding Customer Service. We go above and beyond to meet the needs of our clientele and we strive to stay ahead of our competitors in an ever-changing industry. Our Sales team knows and understands that communicating with you and getting your orders out in a timely manner is important. All orders are carefully picked, checked, and shrink-wrapped on pallets to secure your shipment during transit. These steps help avoid extra costs, increase efficiencies, and reduce damages.

ORDER REQUIREMENTS

• Our Minimum Order requirement is $3,000
• We sell in full master carton quantities only
• We do not provide inventory lists
• Prices quoted are FOB Frankfort, IN
• A new customer profile, along with bank and trade references is required for our credit department to determine eligibility for open terms
• Payment terms upon credit approval, are Net 30 days

Shipping Standards

• 48” X 40” pallets - Average height is 92”
• Finished pallets are shrink-wrapped – No Overhang
• Special requirements will be considered when placing order
• We do not ship less than pallet quantities

• Upon your request we can provide you with a freight quote - If you have a preferred trucking company, just let us know. We work with a wide range of transportation companies throughout the country to provide you with best possible shipping rates.
• Special Requirements - lift gates, delivery appointments or inside delivery;  in most cases special requirements incur an additional charge.  Shipments with a residential destination could be subject to a fuel surcharge and additional accessorial expenses.  Customers should also check with their municipality on laws prohibiting trucks on residential streets.
• Shipment issues - Any overage, delay or refused shipment charges incurred from the trucking company are the sole responsibility of the customer. Upon receipt of merchandise, customer must count cases. Any damages or shortages must be noted on the trucker's delivery receipt for a claim. 
• No returns will be accepted without prior authorization - VMI reserves the right to charge a 25% restocking fee on any pulled and staged order that is canceled and a 35% fee if order is canceled after routing. Any refused orders the chargeback will be 50% plus any outbound and inbound freight charges.